Orders & Shipping

Orders are processed within 1 to 3 business days after payment has been confirmed.

Once processed and shipped, the estimated delivery time is 6 to 8 business days.

Please note that weekends and public holidays are not included in these timeframes. In some cases, customs, weather conditions, or carrier delays may affect delivery times.

Once your order has been shipped, you will receive a confirmation email with your tracking number.

You can use it to check the status and progress of your order at any time.

Don’t worry. Tracking information may take up to 48 hours to update after your order has been shipped.

If you still don’t see any updates after this period, please contact us at infonyvolta@gmail.com, and we’ll help you check the status of your shipment.

Sometimes, shipping carriers may mark a package as delivered before it actually arrives.

We recommend waiting 24 hours and checking with family members, neighbors, or the relevant shipping carrier.

If you still haven’t received your order after this time, please contact us at infonyvolta@gmail.com. We’ll help investigate the issue with the carrier and find the best possible solution.

If your order has not yet been processed or shipped, please contact us as soon as possible at infonyvolta@gmail.com, and we’ll try to update the address.

Once the order has been processed or shipped, we cannot guarantee that the delivery address can be changed or redirected.

For this reason, we recommend carefully checking your shipping address before completing your purchase.

You can request to cancel your order as long as it has not yet been processed or shipped.

If your order has already been shipped, we will not be able to cancel it. Once you receive it, you can request a return in accordance with our Return Policy.

Yes. We ship internationally and currently offer Free Tracked Shipping on all orders.

Please note that if your country’s authorities impose taxes, customs duties, or import fees, these charges may be the responsibility of the customer.

Yes. You can add Shipping Protection to your order during checkout by selecting this option.

Shipping Protection provides additional coverage in case of loss, theft, or damage during transit, giving you extra peace of mind when placing your order.

Returns & Refunds

We accept return requests within 30 days of the delivery date of your order.

To be eligible for a return, the product must be unused, in the same condition in which you received it, and in its original packaging.

To request a return, please contact us at infonyvolta@gmail.com. Once approved, we will send you instructions on how to complete your return.

Yes. The return shipping cost will be deducted from your refund. The amount may vary depending on your location.

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved, the refund will be automatically issued to your original payment method within up to 10 business days.

The time it takes to appear in your account may depend on your bank or financial institution. If more than 15 business days have passed since your refund was approved, please contact us at infonyvolta@gmail.com.

If you would like to exchange a watch for a different model or color, you must first request a return for the original product.

Once your return has been approved, you can place a new order for the model or color you prefer.

To start the process, please contact us at infonyvolta@gmail.com.

Warranty & Product Issues

Yes. All our watches come with a warranty against manufacturing defects.

The warranty covers issues with the watch movement, clasp failures, and other manufacturing defects.

It does not cover normal wear and tear, accidental damage, or water damage caused by exposure beyond the water-resistance rating specified for each watch.

Contact us at infonyvolta@gmail.com and send us a photo or short video showing the issue.

Our team will review your case and provide you with the next steps. In some cases, we may recommend visiting a watch specialist for a repair covered under the warranty.

Contact us as soon as possible at infonyvolta@gmail.com and send us photos along with details of the issue.

We’ll review your case and work with you to resolve it as quickly as possible, whether by sending the correct or missing item or arranging a replacement.

Promotions

Yes. Items purchased as part of a promotion can be exchanged by following our standard process.

You must first request a return for the original item. Once the return has been approved, you can place a new order. Applicable return shipping costs may apply.

If you believe you were charged incorrectly or a promotion was not applied properly, please contact us at infonyvolta@gmail.com.

We’ll review your order and, if applicable, resolve the issue as quickly as possible.

Payments & Orders

We accept credit and debit cards, as well as any other payment methods available during checkout.

All prices are displayed in USD. If your local currency is different, your bank or payment provider will automatically handle the currency conversion.

No. You can place an order with Nyvolta without creating an account.

Contact us at infonyvolta@gmail.com and provide the name and email address used when placing your order.

Our team will locate your order and help you recover your confirmation information.